The Motor Ombudsman Limited
Educational support services · London
ActiveUnited KingdomIncorporated 2008Private Limited Company
Financial position
Accounts to 2025-12-31 · GBP · Company accounts
Net assets
£12,000
Cash
£421,000
Turnover
£4,789,000
Profit / loss
£311,000
Current assets
£1,555,000
Creditors < 1 year
£1,847,000
Equity
£12,000
Average employees
60
Balance-sheet trend
GBP · companyFinancial statements
Selected figures from the best-ranked available filing for each period. Missing values remain unknown.
Some figures were read by AI from scanned accounts, so small errors are possible. View the filed accounts
| Reported figures | 2025-12-3112 months · Company · AI-read | 2024-12-31Company · AI-read |
|---|---|---|
| Balance sheet | ||
| Net assets | £12,000 | −£299,000 |
| Equity | £12,000 | −£299,000 |
| Retained earnings | £12,000 | −£299,000 |
| Assets | ||
| Fixed assets | £365,000 | £78,000 |
| Intangible assets | £334,000 | £60,000 |
| Property, plant & equipment | £31,000 | £18,000 |
| Current assets | £1,555,000 | £1,514,000 |
| Cash at bank | £421,000 | £359,000 |
| Debtors | £1,134,000 | £1,155,000 |
| Liabilities | ||
| Creditors within one year | £1,847,000 | £1,906,000 |
| Net current assets | −£292,000 | −£392,000 |
| Assets less current liabilities | £73,000 | −£313,000 |
| Profit & loss | ||
| Turnover | £4,789,000 | £3,761,000 |
| Operating profit | £280,000 | £215,000 |
| Profit before tax | £280,000 | £215,000 |
| Tax | −£31,000 | £53,000 |
| Profit / loss | £311,000 | £162,000 |
| Operating costs | ||
| Amortisation | £49,000 | £31,000 |
| Audit fees | £9,000 | £13,000 |
| People & pay | ||
| Average employees | 60 | 48 |
| Staff costs | £3,344,000 | £2,696,000 |
| Wages & salaries | £2,740,000 | £2,226,000 |
| Social security costs | £341,000 | £245,000 |
| Source evidence | View filing | View filing |
From the accounts
What the accounts for 2025-12-31 say about themselves, read by AI from the scanned filing.
- What it does
- alternative dispute resolution · automotive · consumer complaints · accredited businesses · dispute resolution (AI keywords)
- Outlook
- As The Motor Ombudsman Limited team continues to deploy its strategic vision, the web platform will be further enhanced to enable a greater level of interaction with its accredited businesses and consumers. The introduction of separate consumer and business portals will improve the quality of communications between TMO and both parties and also help improve the structure and formatting of evidence submitted. The AI tools introduced across the dispute resolution team to enhance the team's productivity will be enhanced further and if case volumes continue to grow in 2026 staff recruitment will continue. In addition, The Motor Ombudsman will establish a stronger position within the area of consumer policy and greater use will be made of the significant levels of data the organisation now receives. In 2026, The Motor Ombudsman will launch a new five-year strategy, setting out its vision, priorities, and key objectives to 2031, ensuring the organisation continues to operate as an independen
- Audit
- Subsidiary audit exemption, parent guarantee (s479A)
- Immediate parent
- The Society of Motor Manufacturers and Traders Limited · Great Britain
- Ultimate parent
- The Society of Motor Manufacturers and Traders Limited · Great Britain
- Ultimate controlling party
- The Society of Motor Manufacturers and Traders Limited
- Approved
- 2026-07-08, signed by Mr SC Mcpherson
Turnover by segment (4)
- Subscriptions: 2,632 (000s) (2025-12-31)
- Other income: 2,157 (000s) (2025-12-31)
- Subscriptions: 2,639 (000s) (2024-12-31)
- Other income: 1,122 (000s) (2024-12-31)
Directors' report (8)
- Mr WH Fennell
- Mr RF Gainsford OBE · resigned 2026-05-31
- Ms FS Harrison · resigned 2026-01-31
- Mr SJ Smith · resigned 2026-01-31
- Mr M Hawes OBE · resigned 2026-03-01
- Mr SC Mcpherson · appointed 2026-06-01
- Ms C Brady · appointed 2026-06-01
- Mr P Dunk · appointed 2026-06-12
Share classes (1)
- 2 ordinary shares of £1 each
Principal risks (8)
- Maintaining ADR (Alternative Dispute Resolution) service levels in the face of growing demand for its service
- Sustaining appropriate levels of income to invest and develop the business
- Existence of other ADR schemes within UK automotive arena
- The continued success of the CTSI approval scheme, its credibility and growing awareness amongst consumers
- Ability for TMO to develop consumer recognition and identify with its brand values
- Maintaining consumer confidence in the integrity, independence and impartiality of TMO on social media and online review sites
- Credit Risk
- Funding Risk
Contingent liabilities (1)
- There are cross guarantees between all companies in The Society of Motor Manufacturers and Traders Limited (“SMMT”) Group, of which The Motor Ombudsman Limited is a subsidiary, in favour of the Group's lenders. This is in the form of a fixed and floating charge over the assets of SMMT.
Secured borrowing
Registered charges, lenders and security interests.
Charges and related records
0 outstanding chargesNo charges available in our records.